WHEN WE HAVE RECEIVED NOTIFICATION OF YOUR ORDER, WE WILL BEGIN TO READY YOUR ORDER FOR SHIPMENT. AS WE ARE A SMALL OPERATION, THIS PROCESS MAY TAKE A FEW BUSINESS DAYS, AND WE THANK YOU IN ADVANCE FOR YOUR PATIENCE.

WHEN YOUR ORDER IS CONFIRMED AND READY TO BE SHIPPED, YOU WILL BE NOTIFIED VIA EMAIL WITH TRACKING INFORMATION.

ALL ORDERS ARE SHIPPED WITH COMPLIMENTARY 100$CAD INSURANCE. ANY DESIRED INSURANCE ABOVE THIS THRESHOLD CAN BE PURCHASED AT CHECKOUT THROUGH ROUTE. JAMES COWARD IS NOT RESPONSIBLE FOR LOSS OR DAMAGE ABOVE THIS 100$ CAD THRESHOLD.

CANADIAN ORDERS WILL BE SHIPPED VIA AN EXPEDITED PARCEL SERVICE AND WILL BE CHARGED A 15$ FLAT RATE AT CHECKOUT. MOST ORDERS WILL ARRIVE WITHIN 3-5 DAYS OF SHIPMENT DEPENDENT ON FINAL DESTINATION, BUT IT'S POSSIBLE THAT YOUR ORDER WILL EXPERIENCE SIGNIFICANT DELAYS DUE TO DELAYS WITHIN THE POSTAL SERVICE THAT ARE BEYOND OUR CONTROL.

ORDERS SHIPPED TO THE UNITED STATES WILL NOW BE SHIPPED WITHOUT DUTIES PAID VIA FEDEX GROUND. WE ALSO OFFER AN EXPEDITED RATE WHICH IS AVAILABLE AT CHECKOUT. DUTIES, TAXES AND TAXES AND IMPORT FEES MAY VARY DEPENDING ON THE ORDER, AND ARE ULTIMATELY THE RESPONSIBILITY OF THE PURCHASER. JAMES COWARD WILL NOT REFUND ORDERS THAT ARE REFUSED OR SENT BACK FOR NON PAYMENT OF THESE FEES.

ALL OTHER INTERNATIONAL ORDERS WILL BE SHIPPED VIA THE COURIER SERVICE WHICH BEST SUITS YOUR NEEDS, THOUGH USUALLY WE SELECT DHL. A $50 CAD FLAT RATE WILLBE CHARGED AT CHECKOUT FOR ORDERS BEING SHIPPED BEYOND CANADA OR THE US.

THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS FEES, DUTIES, OR IMPORT TAXES AND TARIFFS INCURRED BY THEIR ORDERS.

RETURNS
GOODS PURCHASED ONLINE MAY BE RETURNED FOR A REFUND, SIZE EXCHANGE, OR STORE CREDIT. ANY RETURNED ITEMS MUST BE UNWORN, UNWASHED, UNALTERED, AND IN THEIR ORIGINAL CONDITION WITH ALL TAGS ATTACHED. BEFORE YOU SHIP A RETURNED ITEM TO US, YOU MUST FIRST REQUEST RETURN AUTHORIZATION FROM US BY EMAIL. A RETURN AUTHORIZATION REQUEST MUST BE SUBMITTED WITHIN 7 DAYS OF YOUR RECEIPT OF GOODS. RETURNS SHIPPED WITHOUT AUTHORIZATION FROM US WILL NOT BE ACCEPTED.

ONCE AUTHORIZATION IS GRANTED, YOU MAY SHIP YOUR RETURNED GOODS TO US WITH ANY POSTAL OR COURIER SERVICE YOU WISH, PROVIDED YOUR SHIPMENT IS TRACKED, TRACKING INFORMATION IS SENT TO US, AND YOUR SHIPMENT IS SENT WITH "SIGNATURE REQUIRED" DELIVERY. ALL RETURNS MUST ALSO BE MARKED AS A RETURN OF GOODS, SO THAT THEY DON'T INCUR DUTIES UPON RETURN. THE CUSTOMER IS RESPONSIBLE FOR ANY DAMAGE OR LOSS OF GOODS IN RETURNED SHIPMENTS.

THE CUSTOMER IS ALSO RESPONSIBLE FOR THE SHIPPING COST OF RETURNED GOODS. ALL RETURNED ORDERS MUST BE SENT PREPAID, AND WE WILL NOT ACCEPT COD (CASH ON DELIVERY).