SHIPPING AND RETURNS

WHEN WE HAVE RECEIVED NOTIFICATION OF YOUR ORDER, WE WILL BEGIN TO READY YOUR ORDER FOR SHIPMENT. AS WE ARE A SMALL OPERATION, THIS PROCESS MAY TAKE A FEW BUSINESS DAYS, AND WE THANK YOU IN ADVANCE FOR YOUR PATIENCE.

WHEN YOUR ORDER IS CONFIRMED AND READY TO BE SHIPPED, YOU WILL BE NOTIFIED VIA EMAIL WITH TRACKING INFORMATION.


CANADIAN ORDERS WILL BE SHIPPED VIA CANADA POST'S EXPEDITED PARCEL SERVICE AND WILL BE CHARGED A 15$ FLAT RATE AT CHECKOUT. MOST ORDERS WILL ARRIVE WITHIN 3-5 DAYS OF SHIPMENT DEPENDENT ON FINAL DESTINATION, BUT IT'S POSSIBLE THAT YOUR ORDER WILL EXPERIENCE SIGNIFICANT DELAYS DUE TO DELAYS WITHIN THE POSTAL SERVICE THAT ARE BEYOND OUR CONTROL.

ORDERS SHIPPED TO THE UNITED STATES WILL BE DELIVERED VIA CANADA POST/USPS EXPEDITED PARCEL SERVICE AND WILL BE CHARGED A 20$ US FLAT RATE AT CHECKOUT. THESE ORDERS SHOULD ARRIVE WITHIN 4-6 BUSINESS DAYS DEPENDING ON YOUR EXACT LOCATION, BUT IT IS POSSIBLE THAT YOUR ORDER WILL EXPERIENCE SIGNIFICANT DELAYS DUE TO DELAYS IN THE POSTAL SERVICE THAT ARE BEYOND OUR CONTROL.

ALL OTHER INTERNATIONAL ORDERS WILL BE SHIPPED WITH TRACKING VIA THE BEST CARRIER FOR YOUR SHIPPING NEEDS - TYPICALLY WE WILL SELECT DHL. A $50 CAD FLAT RATE WILLB E CHARGED AT CHECKOUT FOR ORDERS BEING SHIPPED BEYOND CANADA OR THE US.


THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS FEES, DUTIES, OR IMPORT TAXES AND TARRIFFS INCURRED BY THEIR ORDER.

RETURNS


GOODS PURCHASED ONLINE MAY BE RETURNED FOR A REFUND, SIZE EXCHANGE, OR STORE CREDIT. ANY RETURNED ITEMS MUST BE UNWORN, UNWASHED, UNALTERED, AND IN THEIR ORIGINAL CONDITION WITH ALL TAGS ATTACHED. BEFORE YOU SHIP A RETURNED ITEM TO US, YOU MUST FIRST REQUEST RETURN AUTHORIZATION FROM US BY EMAIL. A RETURN AUTHORIZATION REQUEST MUST BE SUBMITTED WITHIN 7 DAYS OF YOUR RECEIPT OF GOODS. RETURNS SHIPPED WITHOUT AUTHORIZATION FROM US WILL NOT BE ACCEPTED.

ONCE AUTHORIZATION IS GRANTED, YOU MAY SHIP YOUR RETURNED GOODS TO US WITH ANY POSTAL OR COURIER SERVICE YOU WISH, PROVIDED YOUR SHIPMENT IS TRACKED, TRACKING INFORMATION IS SENT TO US, AND YOUR SHIPMENT IS SENT WITH

"SIGNATURE REQUIRED" DELIVERY. ALL RETURNS MUST ALSO BE MARKED AS A RETURN OF GOODS, SO THAT IT DOESN'T INCUR DUTIES UPON RETURN. THE CUSTOMER IS RESPONSIBLE FOR ANY DAMAGE OR LOSS OF GOODS IN RETURNED SHIPMENTS.

THE CUSTOMER IS ALSO RESPONSIBLE FOR THE SHIPPING COST OF RETURNED GOODS. ALL RETURNED ORDERS MUST BE SENT PREPAID, AND WE WILL NOT ACCEPT COD (CASH ON DELIVERY).