WHEN WE HAVE RECEIVED NOTIFICATION OF YOUR ORDER, WE WILL BEGIN TO READY YOUR ORDER FOR SHIPMENT. AS WE ARE A SMALL OPERATION, THIS PROCESS MAY TAKE A FEW BUSINESS DAYS, AND WE THANK YOU IN ADVANCE FOR YOUR PATIENCE.

WHEN YOUR ORDER IS CONFIRMED AND READY TO BE SHIPPED, YOU WILL BE NOTIFIED VIA EMAIL WITH TRACKING INFORMATION.

ALL ORDERS ARE SHIPPED WITH COMPLIMENTARY 100$CAD INSURANCE. ANY DESIRED INSURANCE ABOVE THIS THRESHOLD CAN BE PURCHASED AT CHECKOUT THROUGH ROUTE. JAMES COWARD IS NOT RESPONSIBLE FOR LOSS OR DAMAGE ABOVE THIS 100$ CAD THRESHOLD.

CANADIAN ORDERS WILL BE SHIPPED VIA AN EXPEDITED PARCEL SERVICE (EITHER UPS OR CANADA POST, DEPENDING ON FINAL DESTINATION) AND WILL BE CHARGED A 15$ FLAT RATE AT CHECKOUT. MOST ORDERS WILL ARRIVE WITHIN 3-5 DAYS OF SHIPMENT, BUT IT'S POSSIBLE THAT YOUR ORDER WILL EXPERIENCE SIGNIFICANT DELAYS DUE TO DELAYS WITHIN THE POSTAL SERVICE THAT ARE BEYOND OUR CONTROL.

ORDERS SHIPPED TO THE UNITED STATES WILL NOW BE SHIPPED WITHOUT DUTIES PAID VIA FEDEX GROUND. WE ALSO OFFER AN EXPEDITED RATE WHICH IS AVAILABLE AT CHECKOUT. DUTIES, TAXES AND TAXES AND IMPORT FEES MAY VARY DEPENDING ON THE ORDER, AND ARE ULTIMATELY THE RESPONSIBILITY OF THE PURCHASER. JAMES COWARD WILL NOT REFUND ORDERS THAT ARE REFUSED OR SENT BACK FOR NON PAYMENT OF THESE FEES.WHILE THESE DUTIES ARE HARD TO EXACTLY PREDICT, IT IS IMPORTANT TO NOTE THAT OUR PRODUCTS ARE NOT CURRENTLY SUBJECT TO THE LATEST ROUND OF 50% TARIFFS, AND WE ENDEAVOUR TO DO EVERYTHING IN OUR POWER TO MINIMIZE DUTY EXPOSURE FOR OUR CUSTOMERS.

ALL OTHER INTERNATIONAL ORDERS WILL BE SHIPPED VIA THE COURIER SERVICE WHICH BEST SUITS YOUR NEEDS, THOUGH USUALLY WE SELECT UPS OR DHL. A $50 CAD FLAT RATE WILL BE CHARGED AT CHECKOUT FOR ORDERS BEING SHIPPED BEYOND CANADA OR THE US.

THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS FEES, DUTIES, OR IMPORT TAXES AND TARIFFS INCURRED BY THEIR INTERNATIONAL ORDERS, THOUGH WE ENDEAVOUR TO LESSEN THESE COSTS FOR OUR CUSTOMERS.

RETURNS

GOODS PURCHASED ONLINE MAY BE RETURNED FOR A REFUND OR STORE CREDIT. ANY RETURNED ITEMS MUST BE UNWORN, UNWASHED, UNALTERED, AND IN THEIR ORIGINAL CONDITION WITH ALL TAGS ATTACHED. BEFORE YOU SHIP A RETURNED ITEM TO US, YOU MUST FIRST REQUEST RETURN AUTHORIZATION FROM US BY EMAIL. A RETURN AUTHORIZATION REQUEST MUST BE SUBMITTED WITHIN 7 DAYS OF YOUR RECEIPT OF GOODS. RETURNS SHIPPED WITHOUT AUTHORIZATION FROM US WILL NOT BE ACCEPTED.

CANADIAN RETURNS

ONCE AUTHORIZATION IS GRANTED, YOU MAY SHIP YOUR RETURNED GOODS TO US WITH ANY POSTAL OR COURIER SERVICE YOU WISH, PROVIDED YOUR SHIPMENT IS TRACKED, TRACKING INFORMATION IS SENT TO US, AND YOUR SHIPMENT IS SENT WITH "SIGNATURE REQUIRED" DELIVERY. THE CUSTOMER IS ALSO RESPONSIBLE FOR THE SHIPPING COST OF RETURNED GOODS. ALL RETURNED ORDERS MUST BE SENT PREPAID, AND WE WILL NOT ACCEPT COD (CASH ON DELIVERY).

WHEN WE RECEIVE YOUR RETURNED GARMENT(S) AND HAVE VERIFIED THEIR CONDITION, YOUR ORDER WILL BE REFUNDED FOR THE PURCHASE PRICE OF THE GARMENT(S). YOUR ORIGINAL SHIPPING FEES WILL NOT BE REFUNDED.

US RETURNS 

ONCE RETURN AUTHORIZATION IS GRANTED, WE WILL PROVIDE YOU INSTRUCTIONS AND A UPS RETURN LABEL. THE COST OF THIS RETURN LABEL IS $40 CAD. IN CASES OF SIZE EXCHANGE, JAMES COWARD WILL COVER THE COST OF YOUR RETURNED PARCEL. 

WHEN WE HAVE RECEIVED YOUR RETURNED GARMENT(S) AND HAVE VERIFIED THEIR CONDITION, YOUR ORDER WILL BE REFUNDED FOR THE PURCHASE PRICE OF THE GARMENTS, LESS THE ORIGINAL SHIPPING FEE AND THE $40CAD RETURN SHIPPING FEE. ANY DUTIES INCURRED BY YOU ON YOUR ORIGINAL ORDER WILL UNFORTUNATELY NOT BE REFUNDED TO YOU. 

INTERNATIONAL RETURNS

ONCE AUTHORIZATION IS GRANTED, YOU MAY SHIP YOUR RETURNED GOODS TO US WITH ANY POSTAL OR COURIER SERVICE YOU WISH, PROVIDED YOUR SHIPMENT IS TRACKED AND TRACKING INFORMATION IS SENT TO US. THE CUSTOMER IS ALSO RESPONSIBLE FOR THE SHIPPING COST OF RETURNED GOODS. RETURNED PARCELS SHOULD BE MARKED AS A "RETURN OF DAMAGED OR DEFECTIVE GOODS" AS THE REASON FOR RETURN, TO LESSEN ANY DUTIES INCURRED BY YOUR RETURN. ALL RETURNED ORDERS MUST BE SENT PREPAID, AND WE WILL NOT ACCEPT COD (CASH ON DELIVERY).

SIZE EXCHANGES

IN THE CASE OF A SIZE EXCHANGE, WE ASK THAT YOU PLACE AN ORDER FOR YOUR NEW DESIRED SIZE, AND THEN FOLLOW THE INSTRUCTIONS FOR A RETURN REQUEST, ENSURING THAT YOU COMMUNICATE THAT THIS IS A RETURN FOR SIZE EXCHANGE. WE WILL FULFILL THE NEW ORDER AND INSTRUCT YOU ABOUT YOUR RETURN OF YOUR INITIAL ORDER -WHICH WILL BE REFUNDED UPON OUR RECEIPT. FOR US AND CANADIAN CUSTOMERS, THE RETURN LABEL COST WILL BE WAIVED IN THE CASE OF A SIZE EXCHANGE. THIS IS APPLICABLE TO THE FIRST SIZE EXCHANGE IN AN ORDER ONLY.